Big Fella
PRIVACY POLICY
Bigger Burgers, Bigger Flavours. Step into BigFellaEatzz for a burger experience like no other!
Deliverit Software Pty Ltd (ACN 065 049 238) of PO Box 8181 Burwood Heights Vic 3151 ("We" or "Us") acknowledges and
supports its obligations to protect the use and management of any personal information under the National Privacy Principles
and the Privacy Act 1988 (Cth). We will undertake to comply with this policy and ensure that we abide by the National Privacy
Principles, Privacy Act 1988 (Cth) and Spam Act 2003 (Cth).
1. Personal information collected
Personal information may be collected from you when visiting our website, using our services, submitting website feedback,
or placing a web order via our online ordering system. We may collect information when you use our services, like
performance and location data, IP address, payment methods, interaction with other retail technology. The personal
information collected could include your name, address, phone numbers (including mobile number), email address, details of
orders made and details of debit or credit cards or PayPal details used for payment. We may also collect information about
your usage of the Online Ordering system and any materials (such as messages and reviews) you post to Online Ordering
Website and the e-mails or letters you may send to us. Your telephone calls to us may also be recorded for training and
quality purposes. We only collect information that you have voluntarily entered while using the Online Ordering website.
2. What we do with the information
The information collected may be required by Us to process and approve an online order, conduct market research, send
promotional material, and respond to your requests. We may also use your information for direct marketing purposes to
communicate with you through your email, SMS, or phone, or tell you about offers and updates that may be of interest to you.
We may also analyse the information to administer and improve our business and assist in the prevention of fraud.
3. Online ordering
Use of our online ordering system requires information to be obtained from you to process your order and verify payment if
making payment by credit card. The information stored enables us to remember your details which will benefit you in future
orders and remember previous orders for re-ordering. It also enables us to promote specials to you for future ordering. When
ordering online and paying by credit card, your card details are processed and securely stored with a third-party providing
credit card processing services. The credit card details are not stored with us. Incomplete details may be printed on order
dockets for identification and processing of an online order.
4. Accuracy and security
We will take reasonable steps not to lose, misuse or allow unauthorised access to the information collected. We will allow
you to access your information at any time or delete any information upon request. Such requests and access must be
directed to our Contact Address support@deliverit.com.au and will be subject to verification.
5. Credit card details
Your credit card details may be required to process the value of your online order on our secure website. All transactions are
processed in Australian dollars. The credit card details are not stored with us. Incomplete details may be printed on order
dockets for identification and processing of an online order.
6. Unsubscribe
At any time, you may choose to stop receiving direct marketing material by using the unsubscribe link in the marketing
communication. To opt-out, click the "unsubscribe" link at the bottom of the communication and reply with "STOP" to opt-out
of communications by SMS. You may also decline marketing messaging sent by push notifications by refusing the relevant
permission to our app in your settings, however this will also prevent you from receiving order updates via push.
7. Cookies
We use cookies, web beacons, pixels, replay sessions, and similar technologies to collect information and personalise your
experience with the Services.
1. Cookies
Cookies are small web files that a site or its provider transfers to your device's hard drive through your web
browser that enables the site or provider's system to recognise your browser and remember certain information.
We use first-party and third-party cookies for the following purposes:
(1) to make the Services function properly; (2) to improve the Services; (3) to recognise you when you return to
our Site and to remember information you have already provided, such as your preferences; (4) to collect
information about your activities over time and across third party websites or other online services in order to
deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during
your use of the Services.
You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may
not be able to fully experience the interactive features of the Services.
2. Web Beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that
may be included on our Site to deliver or communicate with cookies, to track and measure the performance of our
Site and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising.
Unlike cookies, which are stored on the user's hard drive, web beacons are typically embedded invisibly on
webpages (or in an email).
3. Replay Session
We may collect information on your use of our Site or the Services, such as pages visited, links clicked, non-
sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of
your session interactions on our Site. We take measures to utilise replay session technology to exclude and block
sensitive user information.
4. Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along
with other collected information, to tailor ads or deliver content when you are on the Services or on other devices,
apps, or websites.
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the
advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether
any company chooses to participate in these opt-out programs.
5. Mobile Applications
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile
device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in
several ways. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for
Microsoft devices) provides its own instructions on how to prevent the delivery of in-application targeted
advertisements. You should view your device or system “Settings” to determine how you can opt out of use of
your device ID for “cross-app” personalised advertising.
8. Questions
Any questions regarding our Privacy Policy can be directed to support@deliverit.com.au.